Got Questions?
Frequently Asked Questions
Everything you need to know about shopping at XCAL. Can't find your answer below? Reach out to our team directly.
Orders & Shipping
Most in-stock items ship within 1–2 business days. Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. Firearms and regulated items may require additional processing time depending on your state's transfer requirements.
No — per federal law, all firearms must be shipped to a licensed FFL dealer near you. During checkout you'll be prompted to provide your local FFL's information. Once the firearm arrives, you'll complete the standard background check and transfer process at their location.
Yes! In-store pickup is available at our Ashburn, VA location. Select "Store Pickup" at checkout and you'll receive an email notification when your order is ready. Please bring a valid ID when you come in.
Once your order ships you'll receive a confirmation email with a tracking number. You can also log into your account on our site and view order status under "My Orders." If you checked out as a guest, use the tracking number from your email directly on the carrier's website.
Returns & Exchanges
We accept returns on most new, unused items within 30 days of purchase with original packaging. Firearms, ammunition, and suppressor-related products are final sale and cannot be returned. If your item arrived damaged or defective, contact us within 7 days for a replacement or full refund.
Email us at support@xcal.com with your order number and reason for return. We'll respond within 1–2 business days with a return authorization and shipping instructions. Items sent back without authorization may not be accepted.
Products & Inventory
Yes — on any out-of-stock product page you'll see a "Notify Me" option. Enter your email and we'll send you an alert as soon as it's available again. We restock popular items regularly, especially on ammo and accessories.
We offer price matching on identical in-stock items from authorized dealers. Contact us before placing your order with a link to the competitor's listing. Price match requests cannot be applied to already-completed orders.
Suppressors are legal in many states and can be purchased online, but they are regulated items under the National Firearms Act (NFA). Purchase requires a Form 4 submission to the ATF, a $200 tax stamp, and a background check. Processing times vary. Our team can walk you through the process — give us a call or stop in at Ashburn.
Still have questions?Our team is here to help — by phone, email, or in person.
Contact Us